About UsAnimal Instinct specialises in bring you the best quality products for the welfare and security your pets. Originally established in 1994 as a traditional pet shop, we are completely dedicated to your total satisfaction. How to contact us at Animal Instinct: You can email us using the link to the ‘Contact Us‘ page. You can write to us at: N.B This is not address to return goods. Please see returns policy below. |
GuaranteeAt Animal Instinct we take pride in the quality of our products and service. We want all our customers to be delighted with their purchases. Our customer satisfaction guarantee means that can shop with confidence. If a product is damaged on arrival or incorrect in any way, just let us know promptly and we will sort it out as quickly as possible. We also understand that sometimes customers change their mind or mistakenly order an incorrect product. So, if you are not entirely satisfied with your purchase, you can return it to us, unused and in the original packaging, within 14 days for a full refund (less return shipping). You must always contact us first for Return Authorisation. See Returns Policy for details. N.B. Animal Instinct accepts no liability for damage or injury while using any of its products and always recommends birds are supervised while using them. In any event our liability is limited to the cost of the goods and does not include any consequential loss or damage. |
Reaching UsIf you need to reach us, please email us using the link to the ‘Contact Us‘ page. |
Privacy Policy & CookiesAnimal Instinct does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other party.Data collected by this site is used to: Any data is held and used in accordance with the EU GDPR and UK Data Protection Act 2018. The privacy policy forms part of the agreement between us, and by purchasing goods from our site, you agree to be bound by the terms and conditions of the agreement between us. You also give your consent to the way we may handle your personal data in the way stated in this policy statement. We may also contact you by email in respect of special offers or competitions. You may unsubscribe at any time from our contact list by using the “unsubscribe” link a the bottom of such emails. We do not send random marketing emails to personal email addresses (spam). |
Registered OfficeFor legal and official notices only: 11 Moor Street, Chepstow NP16 5DD. |